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Application Maintenance Support (AMS) | Helpdesk Support

Support is critical for day to day operations. Maintaining the Service Levels by reducing the costs is our Continuous Goals. We have various Costing Models for support : Fixed Price Model for minimal support scenarios, Time and Material for non-support concentric Applications, Retainer model for Continuous Support and Ticket Based Model suitable for all scenarios

  • Minimize Application Breakdown
  • Reduce “keep the lights on” costs
  • Better IT Spend planning
  • Scalability of services in short time
  • Flexible cost Structure
  • Wider knowledge sharing
  • Sharing of Industry best practices
  • Operational Optimization
  • ITIL based Service Model
  • Right Shore model – Offshore + Onsite + Nearsite
  • Incident Management, Service Management and
  • Service Level Management
  • We offer variety of flexible Support models to meet your needs
  •  Help Desk Support, 24×7 Application Support, Shared Services Support
  • L1, L2 L3 Support Teams adhering to Service Level Agreements
  • Experts with experience in various industry verticals
  • Project Manager (free of Cost)  to oversee the progress and overcome bottlenecks
  • Weekly review to discuss the support trends and ticket status
  • Quarterly review with the Top Management to brainstorm in reducing support costs
Industry Expertise

DIGITAL & ECOMMERCE

85%

SUPPLY CHAIN SOLUTIONS

90%

EDUCATION SECTORS

90%

PHARMACEUTICALS & CLINICAL

80%

BANKING & INSURANCE

25%
Our Offerings
  • Dedicated Support Services
  • Shared Services Support
  • Ticket based flexible Support
  • 24x7 and Helpdesk Support
  • ITIL based Support Models
  • Weekly Support Reviews