Elixir Application Maintenance support (AMS) | Helpdesk Support
Support is critical for day to day operations. Maintaining the Service Levels by reducing the costs is our Continuous Goals. We have various Costing Models for support : Fixed Price Model for minimal support scenarios, Time and Material for non-support concentric Applications, Retainer model for Continuous Support and Ticket Based Model suitable for all scenarios- Minimize Application Breakdown
- Reduce “keep the lights on” costs
- Better IT Spend planning
- Scalability of services in short time
- Flexible cost Structure
- Wider knowledge sharing
- Sharing of Industry best practices
- Operational Optimization
- ITIL based Service Model
- Right Shore model – Offshore + Onsite + Nearsite
- Incident Management, Service Management
- Service Level Management
- We offer variety of flexible Support models to meet your needs
- Help Desk Support, 24×7 Application Support, Shared Services Support
- L1, L2 L3 Support Teams adhering to Service Level Agreements
- Experts with experience in various industry verticals
- Project Manager (free of Cost) to oversee the progress and overcome bottlenecks
- Weekly review to discuss the support trends and ticket status
- Quarterly review with the Top Management to brainstorm in reducing support costs
Industry Expertise
DIGITAL & ECOMMERCE
85%
SUPPLY CHAIN SOLUTIONS
90%
EDUCATION SECTORS
90%
PHARMACEUTICALS & CLINICAL
80%
BANKING & INSURANCE
25%
Our Experience
- Dedicated Support Services
- Shared Services Support
- Ticket based flexible Support
- 24x7 and Helpdesk Support
- ITIL based Support Models
- Weekly Support Reviews